An Employee's Salary Should Be An Investment For The Entrepreneur...

Thanks to Evelyn C. for allowing me to post this thread... I think it's a keeper. This one's for Thought Provoking Thursday. #thoughtProvokingThursday.

Status Update Evelyn C. doesn't know why people have to be so difficult and mean! HELLO PEOPLE IT'S YOUR JOB YOU GET PAID FOR IT, STOP ACTING LIKE YOU ARE DOING PEOPLE A FAVOR!!! 11:05am · Comment · Like

Giselle A. at 11:08am June 11
lol

Marc R. Enriquez at 11:23am June 11
Today's been a though provoking day, and excuse me for using your status as a place to rant... -=] Is this the employee's fault or the employer's? I'm not sure where you're talking about... but not everyone is meant for the jobs they play... and it's the employer's responsibility to spot the fakers or the outright misfits and let them go QUICKLY... they'd be doing that employee a favor because they'd probably be better off in a different type of work environment. That's my take as an entrepreneur.

Yasmine G. at 11:49am June 11
Ok wow. This is what I say. I get paid to advise you, if you don't like it then what can I do? I get paid to professionally help you with your assets and if ppl are rude I will too. I don't get paid by the customer I don't work for the customer I work with the customer. Point is = I work with you, not under you. So its not always employee's fault. Customers are asses too. What's going on with the world??

Evelyn C. at 11:57am June 11
to make it clear..i am not referring to MY PLACE OF EMPLOYMENT i am referring to all the customer service people in the world (ei: bank services, cell phone provider, etc) they should help ME!! My services pay their salaries..

Yasmine G. at 11:59am June 11
Ok. Not me. Yay!

Marc R. Enriquez at 12:12pm June 11
Again as an entrepreneur, who *has* to think about all possible opportunities to grow (especially in this emerging economy), it's those CSRs who are limiting that company's potential to grow, particularly from referrals... the NUMBER one greatest source of QUALITY clients.

I mean... you've just told the world how dissatisfied you are with someone's customer service - and they're lucky you haven't said who - which could limit any future new business. Mediocre customer service (just getting the job done) doesn't stimulate any referrals, because they're doing, as you said... what they were paid to do. But when a CSR is willing to go above and beyond what they're paid to do... they are part of the driving force that retains customers and stimulates referrals. I refer people to T-Mobile all the time, because they've never done anything less than impress me when I call. These are the folks who you pay even better to do the same job. It's an investment with a high return.

Steve C. at 3:07pm June 11
I could not agree more. Some people can really get on your nerves with that attitude and way of thinking. Fire the little ####ers. In todays ecomony there a handful of people who are capable and willing to do what it takes to do the job right and be nice about it.